Legal Documents

Bonus bet's Privacy Policy — Our Commitment to Protecting Your Data

bonus betThis explains — in full — how your personal data is collected, where it is stored, and how it is kept secure on our platform.

Last Updated: 1 January 2026  |  Language: Bengali (bn-BD)
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Sale of data to third parties
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Data Monitoring
GDPR
Compliance with international standards
Our core commitments

How we protect your privacy

Bonus bet treats every piece of your data as a valuable asset and ensures it receives the highest level of protection.

End-to-End Encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption. No third party can access or read this data.

Your data is never sold

Bonus bet never sells your personal data to third parties. Your information is used solely to improve our services and meet legal obligations.

GDPR Compliant

We follow GDPR, the international data protection standard. You have full rights to access, correct, or delete your personal information at any time.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. No unnecessary data is requested or stored.

Data deletion after a set period

Specific data is securely deleted once it is no longer needed or upon your request. After account closure, no data is retained beyond what is legally required.

Dedicated Privacy Support

Our 24/7 support team is always available for any privacy-related questions or concerns. Reach us via email or live chat.


1 Scope & Applicability

bonus bet (hereinafter referred to as "we", "us", or "the platform") takes your privacy very seriously. This Privacy Policy is a comprehensive guide explaining how we collect, store, use, and protect your personal information when you use our website, mobile app, and related services.

This Privacy Policy bonus betThis forms an integral part of the terms and conditions of use. By using our platform, you confirm that you have read and agreed to this Privacy Policy in full. If you do not agree, please stop using the platform and contact us to request deletion of your data.

We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — no complex legal jargon. bonus bet Fully committed to protecting user privacy in accordance with international data protection standards.

Important: This Privacy Policy applies solely to bonus betapplies to bonus bet's own platform only. We are not responsible for the privacy practices of any third-party websites or apps.

2 What Information We Collect

bonus bet Two types of data are collected — information you provide directly, and technical data collected automatically. Details are outlined below:

a) Information You Provide:

Data Type When it is collected Purpose
Name & Date of Birth At Registration Identity Verification & Age Confirmation
Phone Number & Email At Registration Contact & OTP verification
National ID Card (NID) During KYC verification Identity & address verification
Mobile Banking Number At the Time of Payment Processing Deposits & Withdrawals
Transaction History On every transaction Financial Records & Dispute Resolution

b) Automatically Collected Information:

  • Device Information: Device type, operating system, browser version
  • IP Address: For security verification and geo-location detection
  • Session Data: Login times, activity logs & page visits
  • Betting Patterns: Bet type, amount, and outcome (for service improvement)
Please note: We never store your full credit card number or bank account details. All payment information is kept encrypted at all times.

3 How Your Information Is Used

bonus bet Your data is used only for specific, legitimate purposes. We never use your information for anything not described in this policy. Our primary purposes for processing your data are:

  • Account Management: Creating your account, keeping it active, and ensuring its security.
  • Service Delivery: For betting, payment processing, and bonus distribution.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Customer Support: To resolve your issues and provide the support you need.
  • Security: To detect suspicious activity and prevent money laundering.
  • Legal Obligation: To meet the requirements of licensing authorities and regulatory bodies.
  • Service Improvement: For anonymous analytics to improve your platform experience.
  • Relevant communications: To keep you informed about bonuses and offers relevant to you (only with your consent).

We never sell your data to advertising companies or use it for marketing without your consent. If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.


4 Who your data is shared with

bonus bet Your personal data is never sold to third parties. However, limited information may need to be shared in specific circumstances:

  • Payment processors: Only the minimum necessary information is shared with mobile banking services such as bKash, Nagad, or Rocket to process transactions. These companies operate under their own privacy policies.
  • KYC Verification Agency: NID information may be shared with a licensed verification agency to complete identity checks. This data is used solely for verification purposes.
  • Law Enforcement: We are legally required to provide data in response to a court order or a lawful request from a regulatory authority. Where possible, we will notify you in advance.
  • Cloud Service Provider: World-class cloud services are used to store data securely. These providers operate under strict confidentiality agreements.
Note: Outside of the above circumstances, your data is never shared without your explicit written consent.

5 Cookies & Tracking Technologies

bonus bet Uses cookies to enhance your experience and ensure the platform functions properly. Cookies are small text files stored in your browser. We use three types of cookies:

  • Essential Cookies: These are essential for maintaining login sessions and keeping the platform secure. Without these cookies, the platform will not function properly.
  • Functional Cookies: Used to remember your preferences (language, display settings). These are optional.
  • Analytics Cookies: Anonymous statistics are collected to understand how the platform is used. This data cannot be used to identify you directly.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly.

Tips: When you first visit the platform, a cookie consent banner will appear. You can choose which types of cookies you wish to accept.

6 How Long We Retain Your Data

bonus bet We only retain your data for as long as necessary. Retention periods for different types of data are outlined below:

Data Type Retention Period
Account Information (name, email, phone) For the duration of active account + 5 years
KYC Verification Documents 7 years after account closure (legal obligation)
Financial Transaction History 7 years from the transaction date
Betting History 3 years after account closure
Customer support chat & email 2 Years After Resolution
Login & Session Logs 90 days
Marketing preferences For as long as your account remains active

Once the above retention periods expire, your data is securely deleted or anonymised so you can no longer be identified. If legal obligations require us to retain certain data longer, we will let you know.


7 Your Rights

bonus bet believes that you should have full control over your own data. That's why we provide you with the following rights:

  • Right to Access: You can request a copy of the information we hold about you at any time. We will provide it in full within 30 days.
  • Right to Rectification: If any of your information is incorrect, you can request a correction. This can be done through your account settings or by contacting support.
  • Right to Erasure: In certain circumstances, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
  • Right to Restriction: If you have an objection, you can request that data processing be restricted while the matter is under review.
  • Right to Portability: You can export your data in a standard format (CSV or PDF).
  • Right to Object: You may object to marketing communications or profiling at any time.
  • Right to Withdraw Consent: You may withdraw any previously given consent at any time. This will not affect the validity of any processing carried out before the withdrawal.

To exercise any of the rights listed above support@bonusbet.imEmail us or reach out via live chat. We will provide an initial response within 48 hours and aim to complete the full process within 30 days.

Please note: No information can be accessed or deleted without identity verification. This is done strictly for your protection.

8 Our Security Measures

bonus bet We use industry-standard technology and processes to keep your data secure. Our security infrastructure operates on multiple layers:

  • SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL. The padlock icon in your browser confirms your connection is secure.
  • Two-Factor Authentication (2FA): OTP verification is required at login, preventing unauthorised access.
  • Firewall & Intrusion Detection: Suspicious activity is detected and blocked in real time.
  • Regular Security Audits: An independent team of third-party experts conducts regular penetration tests and audits.
  • Data Backup: Automatic daily backups are taken and stored across multiple secure servers.
  • Staff Training: All our staff receive regular training on privacy and security, and are required to comply with strict internal policies.
  • Data Breach Response: In the event of a data breach, affected users will be notified within 72 hours and immediate steps will be taken to resolve the issue.

That said, no system on the internet can guarantee absolute security. You also play a part — use a strong password, never share your login credentials, and report anything suspicious to us right away.


9 Children's Privacy

bonus bet-'s services are intended solely for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory during registration. If a minor's account is discovered, it will be closed immediately and all associated data will be deleted.

If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately support@bonusbet.im-. We'll resolve the matter promptly.

For parents: We recommend using parental control software to restrict access to online betting platforms.

10 Privacy Policy Updates

bonus bet This Privacy Policy may be updated from time to time. Changes may be driven by new services, legal requirements, or security improvements.

When significant changes are made, we will:

  • We'll send a notification to your registered email
  • We will display a pop-up notification on the platform
  • We will notify you at least 7 days before any changes take effect
  • We will update the "Last Updated" date at the top of the page

Continuing to use the platform after any changes takes effect means you have accepted the updated policy. If you do not agree with the new policy, you may close your account and request that your data be deleted.


11 Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

  • Email: support@bonusbet.im
  • Live Chat: Click the chat icon in the bottom-right corner of the platform
  • Time: 24 hours a day, 7 days a week

We aim to send an initial response within 48 hours. Privacy-related requests may require identity verification — this is done solely to protect your data.

Learn More: Our Terms & Conditions and Responsible Gaming policy as well.

Play Responsibly

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